Do You Have Any Questions?
Please read questions bellow and if you can not find your answer, simply use our contact form to send us your question and we will answer you as soon as possible.
If your payment was declined, it could be due to a few reasons. You may have entered some details in, incorrectly. You may have some other payments due out of your account and this was blocked.
However, we also do know that if you try to use guest checkout using a credit card, without having an account – this may cause issues.
Your credit card issuer uses authentication methods to prevent fraud. So they need additional information to prevent fraudulent use of your card. As such you may need to create an account with us. It’s not a fault with the site or your end, but your credit card issuer requesting further information over the validity of the use.
Where possible, we try to use coffee which is Fairtrade, Organic and Soil Association approved. The farmers work hard and some of the programmes help the farmers and their families.
That said, not all of our coffee will be. You can res assured though that our coffees are from excellent farms, from all over the globe.
We will always make a note in the coffees description, if it’s any of the above.
